Leading Product Innovation for Cybersecurity Platforms

Driving AI Integration, Design-Led Product Transformation & GTM Acceleration Across Multi-Platform Security Solutions

My unified goal: to modernize multi-platform security experiences, scale design maturity, and support strategic growth through M&A, AI innovation, and operational resilience.

About Lookout

Lookout is a global cybersecurity company recognized for its comprehensive mobile endpoint protection, threat intelligence, and secure cloud platforms (SASE/SSE). It offers one of the most expansive and frequently updated threat detection libraries in the industry—often outpacing competitors in identifying and publishing emerging threats.

Lookout’s enterprise solutions include advanced features such as Data Loss Prevention (DLP) classification and Managed Security Provider (MSP) support, enabling organizations to protect data across devices, users, and cloud environments.

My Role

I joined Lookout as a Lead Product Designer and was quickly promoted to Senior Manager, becoming the highest-ranking UX leader during a long period of rapid organizational change. In the absence of a Director or VP, I served as the executive-level sponsor for UX—driving strategy, scaling the team, and leading end-to-end experience transformation across critical product lines.

I led experience strategy and platform transformation across four enterprise security products. My team and I delivered product innovations like agentic AI for anomaly detection and enterprise reporting, and helped secure multimillion-dollar renewals with strategic customers like Verizon and Vodafone, and supported sales, marketing, and GTM efforts through design.

I also led a full product portfolio redesign, co-led a rebrand, and helped Lookout navigate major M&A transitions including the acquisition of CipherCloud and the sale of multiple business units.

Accomplishments

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1. Design Leadership

Promoted from Lead Designer → Manager → Sr. Manager, absorbing VP and Director responsibilities post several rounds of layoffs as the company went through restructuring.
Mentored and scaled a distributed team of designers and researchers across all platforms.
Led a complete product rebrand, aligning brand identity, UI, marketing assets, and sales tooling.
Co-led sales enablement efforts—including design support for late-stage negotiations & renewals.

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3. Tooling, Analytics &
GTM Enablement

Implemented Pendo, UserTesting.com, and Heap to drive product analytics and user feedback loops.
Introduced LaunchDarkly after layoffs to enable safer, more controlled feature rollouts.
Contributed to marketing site redesign and chatbot-led lead generation.
Partnered with Sales, PMM, and Marketing to co-create messaging decks, in-product onboarding, and sales collateral.

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2. Product Innovation & Agentic AI

Designed and shipped Lookout’s first AI copilot, enabling enterprise security analysts to generate intelligent reports and detect anomalies via conversational interfaces.
Drove the development of features like smishing (SMS phishing) detection, MSSP workflows, and real-time classification for DLP.
Acted as design lead in cross-functional product innovation, working closely with PMs, threat analysts, and business units to deliver cutting-edge tools.

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4. Brand, Marketing &
GTM Enablement

Orchestrated experience design across 4 major cybersecurity platforms.
Partnered across engineering, product, and marketing to modernize legacy systems post-acquisition (CipherCloud) and prepare platforms for divestiture (F-Secure).
Led platform simplification efforts, redesigning complex workflows to align with evolving product-market fit during industry pivots.

Results at a Glance

🎯 Business Impact & Strategic Influence

💰 Secured $10M+ in enterprise renewals through custom feature delivery for Vodafone, Verizon, and other key accounts.
🤝 Supported 3 major M&A events (2 divestitures, 1 acquisition) by ensuring seamless UX continuity and rapid platform adaptation.
💡 Improved NPS and customer retention post-rebrand, with measurable gains in satisfaction and renewal rates.

🚀 Speed to Market & Operational Efficiency

⚡ Accelerated feature time-to-market by 30% for high-value launches (e.g., dark web monitoring, DLP classification) via agile UX planning and tighter cross-functional integration.
🚀 Reduced enterprise onboarding time by 63% through redesigned flows and AI-assisted user journeys.
🛠️ Shortened GTM ramp-up by 2 months by integrating UX-led enablement assets into launch planning.

📈 Data-Driven Product Design & Experimentation

📊 Increased UX experimentation velocity by 55% by implementing LaunchDarkly, enabling safer, faster iteration post-layoffs.
📈 Improved overall feature adoption by 37% through implementation and usage of Pendo analytics and UserTesting for informed design validation.

🧠 AI & Platform Intelligence

🤖 Improved analyst efficiency by 54% by deploying agentic AI reporting and anomaly detection, cutting triage time in half.
🧠 Reduced customer support ticket volume by 34% through in-product AI guidance, smarter help UX, and dynamic content updates.

🎨 Brand, Design Ops, & Organizational Enablement

🎨 Led full product and brand rebrand, aligning visual identity across product, marketing, and sales touchpoints.
✅ Achieved 100% accessibility and compliance readiness (WCAG 2.1, GDPR, ISO).
📚 Established and enabled design system adoption across all platforms engineering orgs—boosting consistency and delivery speed.